You will not be allowed to compare more than 4 products at a time
View compareOur Return Approach
At JACKERO, we understand that sometimes a purchase may not be the right fit. Our return and refund process is designed to make eligible returns as clear and straightforward as possible.
Before Starting a Return
Please review the return conditions on this page before sending an item back. Items must meet the applicable requirements described in this policy.
Important
Please do not send an item back without first following JACKERO's return process. This helps us identify your order correctly and process the return efficiently.
Eligible Returns
To be eligible for a return, an item should generally be unused, unworn, and returned in its original condition with applicable original packaging and tags.
Return Condition
Items that show signs of wear, washing, alteration, damage, stains, odors, or other changes caused after delivery may not qualify for a return.
Return Request
If you would like to request a return, please contact JACKERO with your order information and the reason for the return.
We may request photographs or additional information when necessary to evaluate the request.
Non-Returnable Items
Certain items may not be eligible for return where applicable, including products that have been personalized, altered, or made specifically according to a customer's requested specifications.
Refund Review
Once a returned item is received, JACKERO may inspect the item to confirm that it meets the applicable return requirements.
Approved Refunds
If a return is approved, the applicable refund will be processed using the original payment method where possible.
Refund Timing
The time required for a refund to appear in your account may vary depending on the payment method, payment provider, and financial institution involved.
Shipping Charges
Original shipping charges and return shipping costs may be treated differently depending on the reason for the return and the circumstances of the order.
Size Exchanges
Where an exchange is available, customers may request a different size subject to product availability and the applicable return conditions.
Product Exchanges
Exchanges may be subject to availability. If the requested replacement is unavailable, JACKERO may provide another appropriate resolution depending on the circumstances.
Exchange Condition
Items sent for exchange must meet the applicable condition requirements described in the Returns section.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact JACKERO as soon as reasonably possible after receiving the package.
What We May Need
To help us investigate the issue, we may ask for photographs of the item, packaging, shipping label, and any visible damage or discrepancy.
Resolution
After reviewing the issue, JACKERO may offer an appropriate resolution, which may include a replacement, exchange, repair, refund, or another solution depending on the circumstances.
Please keep the original packaging and item until the issue has been reviewed and resolved.
Can I return a worn jacket?
Generally, returned items should be unused and unworn and must meet the applicable return conditions.
Can I exchange for another size?
Size exchanges may be available depending on product availability and the applicable return conditions.
When will I receive my refund?
After an approved return is processed, the time for funds to appear may depend on your original payment method and financial institution.
What if my item arrives damaged?
Please contact JACKERO with your order information and photographs showing the issue so we can review it and determine the appropriate resolution.
What if I have another question?
If your question is not covered here, please contact JACKERO through the contact information available on our website.
Last updated · September 2026