After you place an order, we review your order details and contact you to confirm the jacket size and relevant information before we proceed with preparation.

Because the jacket is prepared according to the size confirmed with you. Confirming the size before production helps us make sure the jacket is prepared according to the information you approved.

Production begins after your order details and jacket size have been confirmed. We then move your order forward for jacket preparation.

Jacket preparation generally takes approximately 1 business week after your order and size have been confirmed.

Please contact us as soon as possible if you need to make a change. Once your size and order have been confirmed and production has started, changes may no longer be possible.

Please contact JACKERO as soon as possible if you need to discuss a cancellation. Because jackets are prepared after order and size confirmation, cancellation options may be limited once production has started.

We recommend checking the size information provided for the specific jacket and comparing it with your own measurements before confirming your size.

Yes. After your order is placed, we contact you to confirm the jacket size before we proceed with preparation.

Custom measurement requests may be possible for selected jackets. Please contact us before production is started so we can review your requirements.

If you are between sizes or are unsure about your measurements, contact JACKERO before confirming your size. We can help you review the available sizing information.

After approximately 1 business week of jacket preparation, delivery generally takes around 1 week. Delivery times can vary depending on the destination, carrier, customs, and other circumstances.

Customers should generally allow around 2 weeks in total: approximately 1 business week for jacket preparation and approximately 1 week for delivery.

When tracking information is available, it may be provided using the contact information associated with your order. Tracking may take some time to become active after shipment.

Yes. International shipments may be subject to customs inspection or clearance procedures, which can sometimes extend the estimated delivery time.

Import duties, taxes, VAT, brokerage fees, or other destination-country charges may apply depending on your location. Where applicable, these charges may be the customer's responsibility.

The leather type can vary by jacket. Please check the individual product page for the specific leather and material information of the jacket you are interested in.

Yes. Natural leather can have subtle variations in texture, grain, tone, and appearance. These variations are a natural characteristic of genuine leather and can make each jacket slightly individual.

JACKERO provides a 10-year leather warranty for qualifying leather-related deterioration or defects covered by the warranty. Please refer to our Warranty and Return & Refund Policy for the complete terms.

Damage caused by external objects such as nails, sharp objects, cuts, scratches, or similar physical damage is not covered under the leather warranty.

Keep your jacket away from excessive moisture, direct heat, and harsh chemicals. Store it in a cool, dry place and allow the leather to breathe when not being worn.

We recommend avoiding regular washing or aggressive cleaning methods. Leather care can vary depending on the specific leather, so follow the care guidance for your jacket or contact us if you are unsure.

Gently remove excess moisture and allow the jacket to dry naturally at room temperature. Avoid placing leather directly against radiators, heaters, hair dryers, or other strong sources of heat.

Some types of damage may be repairable. If the damage is not covered by the warranty, contact JACKERO and we can review the jacket and let you know whether a repair may be possible and what additional charges may apply.

If you cannot find the answer you are looking for, please contact JACKERO. Our team will be happy to help with questions about products, sizing, orders, or delivery.